Last Updated: 15 August 2026
1. Acceptance of These Terms
These Terms & Conditions (“Terms”) govern your access to and use of the Nelvo Nails & Lashes website (“Website”). By accessing, browsing or using the Website, you agree to comply with these Terms and all applicable laws.
If you do not agree with these Terms, please do not use the Website.
2. About Nelvo
Nelvo is a luxury nail and lash studio operating from Gurugram and may expand its services and business presence through suitable partners and locations. The Website contains information about Nelvo, its services, locations, contact channels and business/franchise opportunities.
3. Website Information
We aim to keep the information on the Website accurate and current. However, service availability, pricing, schedules, photographs, descriptions, locations, business opportunities and other information may change from time to time.
Website content is provided for general informational purposes and should not be treated as a binding commercial offer unless expressly stated in a written document signed by an authorised representative of Nelvo.
4. Appointments and Services
Information displayed on the Website about nail, lash, beauty or related services is provided for general information. An appointment request, enquiry or communication does not automatically constitute a confirmed booking unless confirmed by Nelvo through the applicable booking/communication process.
Actual service availability, pricing, timing, service scope, customer requirements, cancellations and other service-specific matters may be governed by the terms communicated or agreed at the time of booking or service.
5. Franchise and Business Opportunities
Any franchise or business opportunity offered by Nelvo is subject to due diligence, internal approval, location suitability, commercial discussions and execution of the applicable written agreement(s).
The applicable agreement may include a Franchise Agreement, Service Agreement, Business/Partner Agreement, Licence Agreement or another written agreement, depending on the structure of the relationship.
6. Agreement Prevails for Franchise and Service Matters
For the avoidance of doubt, the detailed commercial and operational terms of any franchise, partner or service relationship are governed by the written agreement actually executed between the relevant parties.
Such agreement may specify, among other things:
- Franchise or service fees and payment schedules.
- Territory, location, exclusivity or operating rights, if any.
- Brand, trademark and intellectual-property usage rights.
- Training, setup, operating standards and service requirements.
- Term, renewal, suspension and termination.
- Performance, compliance and quality obligations.
- Confidentiality and permitted use of business information.
- Cancellation, refund, adjustment, forfeiture or settlement terms, where applicable.
- Dispute resolution, governing law and jurisdiction.
If there is any inconsistency between information displayed on this Website and the specific written agreement executed for a particular franchise, partner or service relationship, the executed agreement will govern that relationship to the extent permitted by applicable law.
7. Cancellation and Refunds
Nelvo does not intend these Website Terms to create a standalone refund entitlement for franchise, partner or service arrangements. Any cancellation, refund, adjustment, forfeiture or repayment rights relating to a specific transaction or relationship will be determined by the applicable written agreement, booking terms, invoice, receipt or other terms expressly accepted by the parties.
Accordingly, users should review the relevant agreement and commercial documents before making any payment or commitment. Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded or limited under applicable law.
8. Investment, Revenue and Business Performance Information
Where the Website or Nelvo’s communications contain investment amounts, indicative costs, revenue examples, sales figures, operating assumptions, payback illustrations or other business-performance information, such information is for discussion and general informational purposes unless expressly stated otherwise in a signed written agreement.
Actual results may vary based on location, customer demand, pricing, operating costs, competition, staffing, management, local market conditions and other factors. No statement on the Website should be interpreted as a guarantee of profit, revenue, return on investment, customer volume or recovery of investment.
9. Intellectual Property
Unless otherwise stated, the Nelvo name, logo, brand elements, photographs, graphics, text, layouts, designs, videos, icons and other Website materials are owned by or licensed to Nelvo and are protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, publish, commercially exploit, reverse engineer or otherwise use Nelvo’s protected materials or branding without prior written permission, except where permitted by applicable law.
10. Acceptable Use
You agree not to:
- Use the Website for unlawful, fraudulent or abusive purposes.
- Submit false, misleading or impersonated information.
- Attempt to gain unauthorised access to the Website or its systems.
- Introduce malicious code, automated attacks, spam or harmful material.
- Scrape, reproduce or commercially exploit Website content without permission.
- Use the Website to infringe the rights of Nelvo or any third party.
11. Third-Party Links and Services
The Website may contain links or integrations to third-party websites, booking systems, maps, social-media platforms, payment services or other external services. Third-party services may have separate terms and privacy policies. Nelvo is not responsible for independent third-party websites or services.
12. Availability and Changes
We may modify, suspend or discontinue any part of the Website, its content or any feature at any time, with or without notice, subject to applicable law and any specific contractual obligations that may apply.
13. Limitation of Website Information
To the extent permitted by law, Nelvo does not warrant that the Website will always be uninterrupted, error-free, completely current or free from harmful components. Website information should be evaluated together with the specific written documents applicable to your transaction or relationship.
14. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses, claims or liabilities arising from your unlawful use of the Website, violation of these Terms, infringement of third-party rights, or submission of fraudulent or misleading information.
15. Governing Law and Dispute Resolution
These Terms are intended to be governed by the applicable laws of India. Any dispute relating specifically to a franchise, partner or service relationship will be handled in accordance with the dispute-resolution and jurisdiction provisions of the applicable executed agreement, where such provisions exist and are legally valid. For Website-use matters not covered by a separate agreement, the applicable courts and legal forums will be determined in accordance with applicable Indian law.
16. Privacy
Your use of the Website is also subject to our Privacy Policy, which explains how personal information may be handled.
17. Changes to These Terms
Nelvo may update these Terms from time to time. The revised version will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after an update may constitute acceptance of the revised Terms to the extent permitted by law.
18. Contact
For questions regarding these Terms, contact:
Nelvo Nails & Lashes
B-21, DLF, The Shopping Mall, Arjun Marg, Block E, DLF Phase 1,
Gurugram, Haryana 122002
Email: info@nelvobeauty.com
Phone: +91 7733 998299