Last Updated: 15 August 2026
1. Introduction
This Privacy Policy explains how Nelvo Nails & Lashes (“Nelvo”, “we”, “us” or “our”) collects, uses, stores and otherwise handles personal information when you visit our website, contact us, submit an enquiry, request an appointment, or submit an interest form relating to Nelvo services or business/franchise opportunities.
Our website is operated for Nelvo’s luxury nail and lash studio business and related business enquiries. By using the website or voluntarily providing personal information, you acknowledge this Privacy Policy.
2. Information We May Collect
Depending on how you use the website, we may collect information such as:
- Name and contact details such as mobile number and email address.
- City or preferred business/service location.
- Information you voluntarily provide in appointment, contact or franchise enquiry forms.
- Information contained in your communications with our team, including enquiries submitted by phone, email, WhatsApp or other channels where applicable.
- Basic technical information associated with website use, such as browser/device information, IP address, approximate usage information and website interaction data, where collected through hosting, security, analytics or similar technologies.
- Cookie and similar technology information where such technologies are enabled on the website.
Please do not submit unnecessary sensitive personal information through general website forms. If a particular service or legally required process needs additional information, we will seek the information relevant to that purpose.
3. How We Use Personal Information
We may use information provided to us for purposes including:
- Responding to appointment, service, contact and general enquiries.
- Contacting people who submit franchise or business enquiries and evaluating the information needed for a business discussion.
- Providing information about Nelvo services, locations, offerings or business opportunities that you have requested.
- Operating, maintaining, securing and improving the website.
- Preventing fraud, abuse, spam, security incidents and unauthorized use.
- Maintaining business, transaction and communication records where reasonably required.
- Complying with applicable law, regulatory requirements, legal process and lawful requests.
- Managing customer, partner, franchise, vendor or other business relationships where applicable.
4. Franchise and Business Enquiries
If you submit a franchise or business enquiry, the information you provide may be used by Nelvo and relevant personnel or service providers to contact you, understand your requirements, assess the proposed opportunity and continue discussions.
Submitting an enquiry does not by itself create a franchise relationship, guarantee approval, reserve a territory, or create any entitlement to a franchise, service, investment return or other commercial benefit. Any franchise or business relationship is subject to the applicable written agreement(s) executed between the relevant parties.
5. Sharing and Disclosure
We may disclose personal information where reasonably necessary for the purposes described in this Policy, including to trusted service providers who support website hosting, technology, communications, security, analytics, customer support, professional services or business operations.
We may also disclose information where required or permitted by applicable law, legal process, court order, regulatory requirement, or to protect the rights, property, security or legitimate interests of Nelvo, its customers, partners or others.
We do not intend to sell personal information as a standalone commercial product.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business needs, to comply with applicable law, to establish or defend legal claims, or as otherwise permitted by law. Retention periods may vary depending on the nature of the information and the relationship involved.
7. Cookies and Similar Technologies
The website may use cookies or similar technologies for functions such as essential site operation, security, preferences, performance measurement and, where enabled, analytics or marketing measurement. Your browser may allow you to control certain cookies. Disabling some cookies may affect website functionality.
8. Data Security
We take reasonable technical and organisational measures appropriate to the nature of the information and the risks involved to protect personal information from unauthorised access, alteration, disclosure, misuse or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Your Requests and Grievances
You may contact us regarding questions or requests relating to your personal information, including where applicable requests concerning access, correction, updating, erasure or withdrawal of consent, subject to applicable law and any limitations that may apply.
For privacy-related requests, contact:
Email: info@nelvobeauty.com
Address: B-21, DLF, The Shopping Mall, Arjun Marg, Block E,
DLF Phase 1, Gurugram, Haryana 122002
10. Children’s Privacy
The website is not intended to knowingly collect personal information from children without appropriate lawful basis, parental/guardian involvement where required, or other protections required by applicable law.
11. Third-Party Websites and Services
Our website may contain links, buttons or integrations that lead to third-party websites or services. Their privacy practices are governed by their own policies. Nelvo is not responsible for the privacy practices or content of independent third-party websites.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The updated version will be posted on this page with a revised “Last Updated” date.
13. Applicable Law
This Privacy Policy is intended to operate subject to the laws applicable in India, including applicable data-protection and privacy requirements. The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 may apply to processing activities to the extent and from the dates their relevant provisions become applicable.